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Hotel To Pay 12 Lakhs To Guests Trapped in Lift

PUBLISHED BY: SURENDER KUMAR
NOVEMBER 11, 2012

   
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Mumbai's prestigious Ambassador Hotel has been ordered by the apex consumer commission to pay Rs. 2 lakh each to six guests who had been trapped in its lift for over 2 hours 18 years ago. The National Consumer Disputes Redressal Commission (NCDRC) held the hotel "squarely negligent" for not ensuring maintenance of its lifts and not taking prompt steps to rescue the trapped guests. The NCDRC's order came on the plea of Ambassador Hotel's 10 guests who had been staying there on February 28, 1994, six of whom were trapped in the lift.


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